what is your RETURNS POLICY?
Return Policy: All sales are final. No returns are allowed for any reason.
Restocking Fee: There is no restocking fee because all sales are final. However, should a return or exchange be deemed necessary by the Supplier then a 25% restocking fee will apply.
Exchanges and Cancellations: Custom orders may not be cancelled, nor Product returned. Cancellations on project orders larger than $2,500 are subject to stage of manufacture and will be assessed the larger of a 25% cancellation fee or percentage of project completion. Product manufactured to order (including, but not limited to, soil mixes) may not be returned. Exchanged merchandise must be in new or like-new condition, accompanied by an invoice that is less that 7 calendar days old, and at the discretion of the Supplier. All exchanges and returns require Returned Material Authorization (RMA) number from factory. Return freight must be prepaid, and a processing fee of 25% will be charged. Fees may be waived on exchanges, at the Supplier’s discretion. Exchanges not accompanied by a RMA number will be refused by shipping and returned at the Buyer’s cost. No product with a broken package (pallet, stretch wrap, tape, box, bag, sleeve, roll, or otherwise) shall be exchanged. In all cases, the product must be taken at the same time that the exchange is requested.
what is your SHIPPING POLICY?
Shipping Instructions: We aim to meet or exceed your shipping expectations. If you have specific requirements or unique circumstances, please contact us prior to placing your order.
Our primary shipping methods are UPS and LTL carriers. USPS and Fed Ex Ground are sometimes utilized depending on warehouse inventory and location.
QuickShip Guaranteed Expedited Shipping. Orders will ship same-day. Conditions apply and available in the Continental U.S. only.
TERMS AND CONDITIONS
Binding Conditions of Sale: Habitat Innovative (hereafter, “Supplier”) supplies products and services (hereafter “Product”) that are produced both by the Supplier and by third parties. Supplier offers Product contingent upon the collective limitations of liabilities, descriptions, terms, conditions, disclaimers, and limitations of remedies herein (hereafter “Conditions”), and these Conditions apply to all Product supplied by the Supplier and are not restricted by any conditions set forth by third parties. Supplier’s Conditions apply to any party (hereafter “Buyer”) supplied directly or indirectly by the Supplier and the Conditions are not restricted or limited on the basis of any previous Conditions or Agreement(s), payment type or method or status, price, relationship to Supplier, or any other situation. “Buyer” shall mean any person representing, working for or with the Buyer in any capacity. No person or companies representing or acting to represent the Supplier shall be entitled to waive or vary the terms set forth herein and any attempt to do so shall be void and of no effect. The Supplier alone reserves the right to alter the Conditions, who shall be entitled to do so, without prior notice. All product names used by Supplier are the exclusive property of Supplier and/or Supplier’s vendors. These Conditions were revised October 9, 2018.
Jurisdiction: These Conditions fall strictly under the jurisdiction of the State of Illinois
Rights and Responsibilities: Buyer is responsible for understanding Conditions prior to receiving any Product from the Supplier. Additional Conditions are included on emails, estimates, quotes, sales orders, and invoices, all of which are subject to change and contribute to our collective Conditions, adherence to which are prerequisites to any transaction with Supplier. Although every precaution is made to ensure accuracy, this document may contain errors related to any information listed. Supplier is not liable for these errors and reserves the right to correct the errors retroactively at no risk of claim against Supplier. Buyer hereby accepts all Conditions and is bound by the Conditions. All products and services carry important responsibilities (hereafter “Usage”) pertaining to the designs and plans for the site, structural integrity of the building, suitability of products/services to be used, methods of product or site aftercare. The Buyer assumes all responsibility for Usage in perpetuity. The Supplier assumes no responsibility for Usage in perpetuity.
Limitation of Remedies: Supplier’s Limitation of Remedies (hereafter “Limitation”) shall never exceed the material price of the Product. Supplier has no control over each particular application of Product, therefore the Supplier makes no warranties express or implied related to the fitness of Supplier’s Product for particular applications and/or purposes. It is the responsibility of the user to determine whether the Product is suited to a particular purpose or application and consult a competent Registered Landscape Architect, engineer, or other qualified professional (hereafter “Professional”) to determine if Product is suitable for a particular application including, but not limited to, slope, drainage, climate, underlying membranes, environmental considerations, load bearing potential, wind uplift, existing or future site conditions or structures.
Terminology: These Conditions use terminology that the Supplier has clarified below. These clarifications are intended to help the Buyer understand the Conditions rather than complete definitions. (a) “Inquiry” is “any request for information about Product(s) that is non-binding (not an order) and, therefore, no action is required by the Supplier other than to inform the Buyer regarding Product specifications, real-time availability or lead time, or other helpful information.” (b) “Purchase Order” or “PO” as “a binding written order for specific Product(s) specifying an exact quantity, which communicates Buyer’s intent to purchase Product(s).” The Supplier will prepare the Product for the Buyer and the Buyer will be invoiced for the Product according to a Purchase Order. All orders over $1000 require purchase order or written confirmation prior to processing. These orders will be confirmed by email (see Order Acknowledgement). (c) “Order Acknowledgement” is “a voluntary form of communication from the Supplier to Buyer to demonstrate that the Product is being prepared for completion of the procurement process by the Buyer.” Buyer may request the Order Acknowledgement after submitting any PO, but Buyer must provide an email address to which the document may be sent. To offer a better service to clients and plan our production, we suggest the Buyer to request a written Order Acknowledgement from our office in advance. Check this Order Acknowledgement for accuracy 48 hours prior to receiving the product to mitigate errors or problems. (d) “Coverage” or “Coverage Rate” is “estimated rate of coverage or weight of Product when properly installed and with the understanding that all coverage and packaging weights are approximate.” Installation, which is outside of the Supplier’s control, is a major factor in actual Coverage Rate.
Return Policy: All sales are final. No returns are allowed for any reason.
Restocking Fee: There is no restocking fee because all sales are final. However, should a return or exchange be deemed necessary by the Supplier then a 25% restocking fee will apply.
Exchanges and Cancellations: Custom orders may not be cancelled, nor Product returned. Cancellations on project orders larger than $2,500 are subject to stage of manufacture and will be assessed the larger of a 25% cancellation fee or percentage of project completion. Product manufactured to order (including, but not limited to, soil mixes) may not be returned. Exchanged merchandise must be in new or like-new condition, accompanied by an invoice that is less that 7 calendar days old, and at the discretion of the Supplier. All exchanges and returns require Returned Material Authorization (RMA) number from factory. Return freight must be prepaid, and a processing fee of 25% will be charged. Fees may be waived on exchanges, at the Supplier’s discretion. Exchanges not accompanied by a RMA number will be refused by shipping and returned at the Buyer’s cost. No product with a broken package (pallet, stretch wrap, tape, box, bag, sleeve, roll, or otherwise) shall be exchanged. In all cases, the product must be taken at the same time that the exchange is requested.
Other Fees: Supplier alone reserves the right to charge (or waive) any other fees that may apply to transactions without prior notice. Such fees may pertain to pallets, fabrication, labor, delivery, exchanges, timing of payment, or other.
Liens: All waivers and/or renunciations to liens, privileges, and claims shall not be binding upon Supplier unless signed by its President. Documents pertaining to mechanic’s liens or other liens must be prepared by the Buyer and will be signed by Supplier after payment has been made to Supplier. In some cases, Supplier will, at Supplier’s sold discretion, wait until the deposit of payment has been fully verified by Supplier’s bank before signing lien waivers.
Acceptance: Any claim (as to unsatisfactory condition or incorrect quantity) must be made immediately upon receipt of goods by Buyer. Once received, all product is considered accepted in good condition and this Acceptance is permanent in perpetuity. In cases when Buyer is picking up product from Supplier’s premises, no returns will be accepted after the Buyer leaves the Supplier’s premises. In cases of delivered products, Acceptance of Product occurs at the moment the delivery is taken off the delivery vehicle. In cases when no Buyer is present, Acceptance shall remain in full force.
Lead Times: Lead times may vary depending on seasonal demands. Many Products are in stock at all times, but the best way to ensure availability it to plan in advance. Not all products are stocked at all times. Please call to confirm availability. Only Product requested via Purchase Orders or that have been paid in full can be placed on hold. Product placed on hold will be invoiced at the time it is placed on hold (not on the date of Delivery of Product or Acceptance) and must be paid for in accordance with the Seller’s payment terms. Any Product on hold must be picked up within 14 days.
Special Orders: All special orders require 100% prepayment. Exact field verified drawings or plywood templates are required for any fabricated or custom work. No cardboard or paper templates shall be accepted. No nails, screws, staples or obtrusions shall be accepted. Special orders require written documentation with a Purchase Order. The Seller can offer design services for the approval process, to be billed at $75/hour. All special orders are non-returnable, non-refundable, non-exchangeable.
Invoice Payments: All Buyers are on C.O.D. basis unless expressed otherwise in writing from the Supplier within the last 12 months. C.O.D. Buyers must pay for Product before any loading occurs. For Buyers under a Credit Agreement (hereafter “Terms”), invoice payments must be received within 30 days of day of invoice date except with special orders, which are due and payable net 30 from day the product is ready for pickup or delivery at the Supplier’s premises. Payments after the specified Terms period will be charged at a rate of 2% per month.